Pappas -b-q - Houston

The I10 location is the worst. I’ve tried several times on Sundays to order a Game day pack. And they always tell me they are sold out, but I’ve been able to call the Pasadena branch and get them. In May we came to this location with a coworker and all of the employees were on their phones and acting like we were bothering them. Two weeks ago, my wife and I came in on a Friday night around 7:30 and we were told they were out of ribs! One day before the busy weekend and you’re out of ribs! Today my wife and I came back only because this location is closest to her office. And guess what? The location is closed due to low water pressure. From now on I’ll drive to the Pasadena location. This location needs a new Manager.

Service from a manager Sara was excellent! Highly disappointed with food picked up in drive thru. Fatty meat on sandwich and fatty almost non existent meat on bbq cheese fries. She listened and asked what she could do. I asked for a refund on the fries at least and she also included the sandwich. I would return for her excellent customer service only! Food has been subpar over the last year with smaller portions and higher prices. If your going to give a smaller portion at least make it quality for the price.

I had to wait 15 minutes outside to pickup my order past the 11:00 agreed pickup time I set online. Then I had to ask for a receipt that I needed for my company reimbursement. After all the food was passed out numerous people said that they had fat on their sliced beef sandwich. Including myself I had to take out chunks of fat out of my sandwich. The flavor was good but that's about it. The sandwich was $13 each. So I feel we should not be eating a bunch of fat.

Was checking on my elderly former neighbor and she was in the mood for BBQ so I took her to Pappas BBQ because I knew (e-club) they had a new promotion (Family Meal) running Mon-Thur after 4pm and I 'm glad we went. The place was nice and clean, the Manager apparently saw her struggling to walk from the car to the restaurant and was there to open the front door as well! The service and food was excellent as expected but the promotion deal they had was amazing! 1/2 chicken, 3/4 lb pulled pork, 3/4 lb pork sausage, 2 large sides of your choice as well as 4 Texas bread... All for $29.95! For the quality and price point, this is indeed the best value in town especially if you have a family of 4 (with kids to feed). I can see these type of promotions packing the restaurants as they deserve to be! My 92 year old neighbor says she 's ready to go back every week now

Today 5/28/23, one day before Memorial Day it was busy and all the free tables inside are not cleaned. Prices gone up. 3 beef ribs $35. The taste is ok but is not a wow, there is nothing special about their food. We had 2 orders of 2 beef ribs, 1 cheese burger, brisket sandwich, and 4 drinks. Paid $109.66