Vinoteca - Houston

The hotel is one of the loudest places we've ever stayed in, and the maintenance of the facilities is far below Four Seasons standards. Even for a city center location, the noise at night was unbearable.

I have stayed at several Four Seasons hotels, and they all received an excellent rating of 9/10. However, my experience here was dampened by a fifth receptionist who was inflexible and didn’t listen to my concerns. It felt like they didn’t realize they had the authority to resolve issues in such a quiet hotel. Fortunately, the attentive concierge team stepped in and made us feel valued by moving us to a different room.

I was really disappointed with my experience at this restaurant. The service was poor, and there was a lack of accommodation. My room wasn't clean, and room service was essentially nonexistent. I waited 90 minutes for a plate of fruit and coffee that never came. When I called to inquire, they couldn’t even confirm my order. The next day, it took an hour to get my meal, and they still messed up my order. On top of that, I was told I couldn't go to the dining room in my workout clothes. Overall, it was a frustrating experience.

We had booked the Deluxe Two-Room Suite in the Four Seasons in Houston for 3 nights. The price was steep, but the brand and advertising had impressed us. The suite we were given was barely decorated and decorated, two porcelain cups for coffee, for the remaining paper cups and no pillows or blankets on the couch. The second bedroom was next to the elevator shaft and our family sleeping in this room had to go to the living room to stand up and sleep. The sound from the elevator was unbearable. Yes, the rooms were clean and modern, except the bathrooms, but in no way did they represent what was advertised or what the respective nightly rate promised. I am a top-tier member in a few other great hotel loyalty programs, but never so disappointed in choosing one of the top-tier rooms of a property. Btw, the hotel itself seems dated. The bar and restaurant were understated. The hotel staff was friendly.

Everything was good—the support and response time. Of all four seasons, this is the first one I didn't have a problem with, Valet. I'll be back, and it was across the street from the house of blues. It made it easy to work.