Biggby Coffee - Hudsonville

The restaurant offers a great selection of coffee with delicious flavors, including both hot and cold options.

Once a favorite spot for its quick service and friendly atmosphere, my recent experience was disappointing. I drove 30 minutes to visit, only to discover that they no longer accept the vouchers from a book I had just purchased from a local school two days ago, which specifically advertised this location and were valid until 2023. To make matters worse, the staff was not apologetic about it. This is not only poor customer service but also bad business practice. I understand the impact of inflation, but raising prices while going back on your commitments is unacceptable. I won't be returning.

They informed me that they don’t honor the Bogo coffee coupon. Additionally, when I received a Bragel voucher via email, it was often conveniently broken. I assume that means they don’t accept it. There was also no coffee available. If their goal is to drive customers away, they’re certainly succeeding.

I have to say this place has never been better until waiting. 40 minutes in the drive through and I was the 5th in the line when I wore up. outback steak house cooks a 40 oz porterhouse steak faster than this place can make coffee or toast bagels. that was also a year ago, we are no longer there. decided to try again this morning, this will not do again.

Beware their coupon policy. This restaurant has decided not to accept the BOHO Bigby coupons that come in the mail or are sold by fundraiser groups going forward. This is no longer a participating location. Presumably corporate has authorized too many of those in this region and franchise feels the pressure, but you still want to know this.