El Pollo Loco - Huntington Park

Waited in line to be attended ten minutes later. Then i did not receive my one item over ten minutes later after bigger orders were placed after me. Management needs to get it together in securing a good team work flow. The team at that hour did not help each other out. There was only was person in the front trying to take orders and hand them out.

5th bad experience at this particular location definitely last. Ordered on app, order wasn?t ready until 40mins later AND had to pick in drive thru, wait longer since going inside was closed AGAIN. I get to window to learn they?re out of 2 items I ordered they replacement they offered me was uncooked with hair!! These burn chips were the only ?edible? thing. Never again!! Don?t go here!

First time going here. I went through the drive through for lunch. I ordered a chicken and avocado burrito with a medium diet. Cost me 12.99, which does not bother me. What does bother me is my chicken burrito had 5 small pieces of chicken in it, and it was basically raw, very chewy. I had one bite of it and pulled the other 4 pieces out, So my 10.00 burrito even with the chicken was mostly beans cheese and avo.No napkins provided, which I would think is just common courtesy since it?s a drive through. Never going to go there again!!! Pretty disgusting. Drive through date 6/9 at 1pm.

Mashed patoatoes were very good, mac and cheese as well but wow they burned the chicken so much it was hard as a rock, i have dogs i gave them a piece they even had a hard time chewing it. 2 pieces of chicken had to be thrown away it was very brittle and hard, the chicken has gotten way small honestly in 2 to 3 bites i can finish one i would stay away from this pollo loco and not waste your money this is the 3rd time this has happened. (In my picture you can see the 2 pieces of burned chicken they even look like beef jerky. i used my index finger to show how tiny the pieces of chicken are they have gotten way smaller its because of inflation they charge us more and give us less)

Dear Management, please speak to your scheduled shift of today's date and time check your camaras. The dining room is super dirty latterly all tables dirty and floor with black spots as you enter the restaurant. The dining room needs immediate attention doesn't matter how busy the place can get. We are in a pandemic we're everything needs to be sanitized specially in a food place. Us the customers need to feel comfortable dining in or visiting this particular place.