Kfc - Huntsville

I encountered an issue with my limited ability to speak, making it difficult for me to use the drive-thru. When trying to use the quick pick-up app, it instructed me to go to the door which was locked. This was frustrating as doors should be either open or closed, not locked when expecting customers to arrive for pick-up.

The restaurant had signs outside for mobile orders, but the front door was closed when I arrived early. I ended up waiting over 10 minutes, defeating the purpose of mobile ordering. I was frustrated with the false advertising and demanded a refund. I also requested $35 for my wasted time. I considered starting a social media campaign to address the poor service. I contacted KFC customer service but did not expect a response. I planned to visit the firm office of KBP Foods on Monday to request changes to their online ordering service. If orders cannot be fulfilled promptly, they should not be offered for pickup. Additionally, if the signage indicates pickup, the front door should not be locked.

I wish I could give more stars, because who doesn't love fried chicken? My first experience was terrible, the second was wonderful with a very friendly server, and the third is someone wondering why chickens are so small nowadays. The outdoor parking space could use an update and a cleaning. All employees should wear clean gloves at all times. One employee was seen touching money and then her face with the same gloves, which is a major health concern. I am considering calling the health department to investigate. The cookies were dry and crumbled easily, not a pleasant experience. Overall, improvements are needed in terms of cleanliness and food handling at this KFC location.

Sat at this place tonight and had a terrible experience. my wife and I felt rushed by team member when we went through the drive thru, our order was not repeated and as they could expect, we received wrong side potato-sized smart. After I paid for eating, I checked the order and recognized the problems, I said I didn't ask for kartoffels or want and asked for reassurance. I gave her the first container of potatoes before I could give her the second, she disappeared to swallow the first. when she came back, I gave her the 2d. she then showed a changed attitude, not one of customers swtsc. but was short and was challenged to control a larger external exhibition. the manager appeared in the window immediately. manager didn't say hello, dead night or how can I help or something like that. she just said, what is the problem? with a sowl intimidating and negative count that were clearly signs of provocation and an attempt to escalate the situation. I didn't want to talk to her at all and find that I was treated like a criminal, I told her that she hired it. She then said I'm the manager, so I need to know what the problem is! this time she was even nasty and very impatient, but I didn't bite, I kept my cool. When we arrived at home, my wife and I realized that this was best and dry and the cookies were hard. we will never go back to this place as long as this bossy, queen bee pretends to be a leader and is the face of this load. no wonder that the team members can quickly manage an employment with customers. they have a terrible example to follow. this alleged manager does not even pretend that the customer service is a company focus. kfc, you can do better.

The manager was really rude to me and my girlfriend. The girl who was taking our order clearly did not know what she was doing and the manger was yelling at both her and us when we did nothing wrong a week or two ago. Then we come in today to get some food and she looks at us and says “I’m not going to even deal with them, they can leave.” Incredibly rude and disrespectful. I will not be going here at all anymore until new staff is put in. She also charges us way to much for our meal which was their fault, and continued to yell at us. If I could give no stars then I would