Tropical Smoothie Cafe - Huntsville

30 minute drive-thru wait on a Saturday at 11:40. No banana or blueberries (very obtainable local ingredients). Gave order after waiting at speaker for 10 minutes. I did not get my order read back. Can’t drive away because there is only 1 exit if you have cars behind you. Unfortunately, this has not been the first time this has happened to me here. Poor management is ruining a great business.

They are closed at 12 pm? The worker who informed me of this was very rude.

If I could give zero stars I would. Who’s running this place. I came through the drive-through on Saturday around 6 PM. I waited there for about four minutes. Nobody greeted me. I thought the drive-through machine was broke but I said hello a couple of times and a young lady finallyanswered on the microphone And asked to put in my order so I put in my order . I get to the drive-through window. I sit there for five minutes. Nobody comes to the window ,not to greet me or to tell me to hang on for a moment we’re working on your order, nothing. Whoever is running this place, just so you know the customer service is horrible. And pathetic. I can’t believe that a business like this would behave in this manner. Train your employees to provide proper customer service. I shouldnt have to wonder if a business is open, during its business hours !!!! I drive away after waiting at the window for more than 5 minutes without anyone helping me. This is the Whitesburg location by the way.

Didn’t have any chicken in the chicken chipotle wrap or the Baja chicken wrap, paid 30$ for vegetables.

When you run out of bananas, any good company would send an employee to go get some at the grocery store. And then they don’t even offer any alternative or replacement for it and said that I could add something for a charge. Are you kidding me? What a awful way to run a business and treat customers. There’s literally bananas a mile away.