Boston Market - Indianapolis

I want to extend a heartfelt thank you to Samara, the manager at this location, and her wonderful staff. She truly went above and beyond to ensure my order was correct after a miscommunication. The store was closed on Friday due to an AC issue, and I wasn’t aware that my order had been canceled. When I tried to call the store, I didn’t reach anyone until Saturday. When I finally spoke with Samara, she was incredibly professional and empathetic regarding my daughter and me not receiving our food. To sum it up, she took it upon herself to personally prepare my order and even included some treats for my grandchildren, delivering it to me herself.

I would like to extend a heartfelt thank you to Samara, the manager, and her staff. Samara truly went above and beyond to ensure my order was correct despite some miscommunication. The branch was closed on Friday due to an air conditioning issue, and I wasn't aware that my order had been canceled. I tried to call the store but couldn't reach anyone until Saturday. When I finally spoke with Samara, she was professional and empathetic regarding the situation since my daughter and I hadn't received our food. To sum it up, she personally took charge of my order and even prepared some special treats for my grandchildren. I really appreciate her effort!

The staff were very friendly during my order and while I was in the drive-thru. I put together a food combo that was a great value. The portion size was just right. The dark meat chicken was delicious, and I enjoyed it with corn and rice, plus a drink. I'll definitely be returning, and I highly recommend this place!

Saved Thanksgiving Day! Long story short, our refrigerator broke down right after we bought all our Thanksgiving groceries, and everything spoiled. We tried Bob Evans first, but the wait was too long, and they were out of ham and a few side dishes. It was chaotic. So we regrouped and headed to Boston Market, which turned out to be a great choice. There were three groups ahead of us, but the line moved quickly. We placed our order, and everyone chose their sides. We had to wait about 10 minutes for the turkey, but everything was fresh and delicious. The staff was very fast and efficient. We ended up getting a dinner for three and a free whole cake!

Only to give 4 stars because the manager came after an employee and only tried to tell her we had not yet got our food. We had a lot of people coming after us and getting their orders first. Shoutout to Mikayla for trying to get us our food faster! She is 5/5 stars