Scooter's Coffee - Indianola

I shouldn't really give 3 stars because usually I don't have any problems until today. I was very clear what I wanted, she questioned my options, I repeated my order. Then to pay she couldn't even pay attention to me, what she was doing could care less. Rude.

Service and coffee was not what other Scooters franchise have given/ delivered.

I am an avid scooter drinker DAILY! I order the same drink at my location daily and never have any issues. But for whatever reason this location messes my coffee up every time then the staff tries to make me feel dumb like I shouldn’t be complaining. I stopped there two days ago ordered my drink paid extra for extra drizzle and when I got it barely any! I questioned it after she handed it to me and everyone in there said yes extras drizzle. I drove away took a couple drinks and it wasn’t what I asked for. Called they replaced it still no extra drizzle in the cup. Whatever I went on it was getting late. It his afternoon I was in the same area so I stopped hoping it would be better this go. I worded my order differently this time carmelicious xtra shot expresso, xtra thick xtra drizzle IN THE CUP instead of just xtra drizzle. Get to the window now only is there NO drizzle in the cup whatsoever it was almost completely liquified. I asked her if there was drizzle and she laughed and said oh it must have gotten stirred in? There was a line wrapped around the building so I didn’t want to hold it up. I might call but can’t help but be worried I will be treated the same way as last time.Listen I wouldn’t care if for one this wasn’t my treat to myself every week. This is what I splurge on. And for 2 I PAY for the extra drizzle $0.60 before tax) so to not get it it’s frustrating. For 3 these aren’t cheap! $8.60/coffee I go to scooters because it’s good but also because I can ask it to be made how I like it!

Always getting my drinks wrong. Came through drive through for a cappuccino and a oatmilk latte with 0 flavor. They gave us a Frappuccino and a vanilla latte.This is a regular thing.

So the young lady that is doing the serving today is extremely rude I normally have overwhelming good things to say about scooters today was not one of those days besides the lady being rude who is very young my drink is not even close to being right so this is the first time I have ever given scooters less than a four-star review that's pretty sad to me