C W Coop's - Innisfil

The customer service at this restaurant was terrible. I will never order from this place again and will advise others to do the same. We placed an order for wings for pickup with my friend, but the weather and roads were bad. CW Coops kept calling us repeatedly, and when I explained the situation to them, they rudely demanded $40 for the wings immediately. I informed them that my friend was on their way to pick up the order and expressed my concerns about the bad weather. Despite this, they continued to call and text me aggressively. The messages I received were insulting and disgusting, and I have never experienced such terrible customer service from a business. I strongly advise avoiding this restaurant.

The restaurant offers wings with sauce on the side, which may seem simple. However, I was not a fan of the amount of sauce that was applied to the wings. Surprisingly, when I ordered 2 lbs with sauce already on them, there was no additional charge. I found it strange that there was a $1.95 fee for sauce on the side, but no fee for sauce already on the wings. Overall, I was not impressed with the quality of the wings and would not return again.

We have frequently visited Coops for a reason - their wings and the people make it the best spot in the area.

The owner does not support the locals with disabilities, in fact he has no regard to the challenges of accessibility for people with mobility problems. When asked if it would be possible to use the parking lot CW Coops so that I (a support worker) could access a local person with a disability on the basketball court over the street, his answer was "not my problem". He said that right in front of the person I supported. He said he would not hesitate to call the municipal prosecution in the future to me and the person I have a 120.00$ fine for using the basketball court in his community. I won't support this business anymore.

Went to have a couple of drinks and a lava cake . The lava cake was microwaved so we sent it back . When my husband went to pay they charged us for the cake which we had taken ONE bite out of. When asked...why we were charged for something we didn’t even eat the server said it is the managers policy!!!! We were shocked and disgusted with the customer service especially when the server answered she would not pay for something she did not eat either. When we contacted the manager/owner through email expressing our concern and experience at his establishment he responded with a question mark. We are appalled and do not recommend the CW Coops in Innisfil. BE AWARE THAT IF YOU ORDER SOMETHING THAT IS NOT COOKED OR DISGUSTING YOU WILL PAY FOR IT ANYWAYS!!!!