Rustica Steakhouse And Traders Lounge At Eagle Ranch Resort

We had calamari for an appetizer the classic burger with Caesar salad and my husband tried the Caesar fries. Everything was freshly prepared and tasted great! Prices were a bit high, but the quality and atmosphere was worth it.

As an avid and pretty public promoter of this restaurant our experience tonight was disappointing and actually horrible. There were multiple examples but mostly the food orders were completely wrong or missing items, the food itself was ok but at the point that it arrived we just dealt with it. At the end of it we were charged double for some of our orders! We tried to talk with the manager who didn't care at all. The server blamed the kitchen and management and the managers blamed the server. Beautiful restaurant but it unfortunately doesn't have any leadership or direction which is why it can't get good help. It's a shame as we had one of the best meals there when the new chef came in a couple years ago.

Sadly our experience here tonight was very poor. I can accept some mistakes especially when there is some accountability but there were more than a couple mistakes, there was zero accountability and the manager just blew it off and didn't care. Frankly I won't be returning, nor will I recommend it or support the establishment any longer.The night started with a drink order being missed and we couldn't get anyone's attention to have it fixed for nearly 15 minutes.Then we all ordered, meals were brought out. First the wrong order was given to one of our parties only to discover that they had run it of all three steaks the night before so they brought out a pasta dish instead. The second plate was a burger with bacon that came out withiut bacon. The third plate was a salad with a side of salmon that came without the salmon. Generally speaking the errors were corrected quickly but without apologies, just excuses.The food we received was ok, for the price it was pretty mediocre. The burgers were over cooked and the salad had little or no dressing.At the end of the meal we asked for the bill, it had an extra burger and an extra drink on it. We spoke with the manager about the multiple errors and he basically blew us off and offered no compensation or apology.The server blamed the system for the errors on the bill and instead of anyone in this restaurant accepting accountability there were just constant excuses.Very disappointed, poor service, mediocre food at steep prices. It's too bad cause the location is beautiful and earlier in the year the place was phenomenal. Clearly things have taken a drastic turn for the worse.

Very rushed. We were seated at 6:30pm, ordered our drinks and food. Our starters came and whilst we were eating, our mains came out “because the kitchen wanted to close up for the night”. We then went on to have a dessert, paid and were out by 7:45pm. Not a relaxed romantic anniversary dinner that we had planned.

We stayed on site, so the location was great. Beautiful scenery overall. Our sever was very friendly and attentive. Food was very good, we even stayed for dessert, which we never do. We can't wait to go back.