China City - Ipswich

Terrible, told an hour for delivery, ring up after 1 hour told another 20 minutes, rung again after another 30 minutes told they didn’t know when delivery would be, rude on the phone and terrible service,cancelled order then told driver would still come to house, if I could these a Zero I would, do not use, I have used these before and always been happy, but never again, long flight home from holiday and receive this service

Over the years that ive been a customer ive put up with the odd meal not being up to scratch ,so i found a piece of a metal scourer in my food! rang them to tell them ...got offered a free meal next time.....so i rang for my free meal ..ordered then they rung me and said only one dish free so i had to pay the rest £15.90 ..wow thats not how to treat a customer that rang you didnt have a go at you !! Last time i ever order anything from you ..so well done youve lost a customer

Just moved into the area and had tried another Chinese take out but wasn’t overly impressed. Read the reviews on here for China city and was really put off. Thank goodness we decided to give them a try. We had honey pork, chicken chow mien, S&S prawns and chips. It was delivered on time. Very hot and was really lovely. Could not fault a thing. We will definitely be using this again . Thank you

Delivery took over an hour, when it arrived it was cold. The food arrived completely soaked in meat juice from another dish, meaning I couldn 't eat the vegetarian dishes I had ordered! The chips were so soaked the bag was falling apart. It was disgusting. Took an argument over the phone (man was very rude, answered with yeh? And was very uninterested) and 3 separate phone calls to get a refund and was told I 'd be given my money back when someones in the area I ordered from just eat and they were less than helpful too. Said they conducted an investigation (takes 12 hours apparently) only to say I 'd paid cash so they couldn 't do anything. Don 't order from here if you want good food or good service.

Rude staff at counter when I asked if the place was open was told everywhere open at 5 by a surly geezer in a t-shirt who then turned his back on me. I walked out and won 't return again.