Taco Bell - Iron Mountain

Atmosphere and service were good but it mostly depends who serves you, some employees sometimes seem like they're either having a bad day or just don't enjoy their job, and that's okay, I don't think many of us like our jobs. They've never been rude.

Ya know….. I don’t know if there is a straw shortage or what but the past few times I’ve been there they hand me my drinks and the bag or boxes and give me no freaking straws. I always just assume they put them in the bag. But nope. Never had this problem before. I don’t wanna give a horrible review cuz I have yet to have an awful experience. But GIVE ME MY DAMN STRAWS!

The older male bald guy, the manager I believe, working the drive through was so rude I cant even believe he chooses a career in customer service. I simply asked a question regarding making a meal out of one of the 3 tacos i ordered and he made me feel dumb for not knowing the menu off the top of my head. Very poor experience!

The tall bald guy is never nice. I know nobody wants to work so you get what you get, but this guy should definitely not be the face of customer service for Taco Bell. I’ve had so many bad experiences with him that I’ve decided to start adding to this post with new experiences I have with him. A few weeks ago I ordered a taco with no lettuce. He handed me my taco it was covered in lettuce. I let him know that I had ordered it with no lettuce when he handed me the correct taco he said, “you’re not keeping the other one, hand it over”. Like I was trying to scam him out of a taco. 8/06/22- Today he was doing breakfast drive thru, like usual had zero customer service skills..including taking our card handing us our food without saying a word. 9/10/22- Today we tried to be friendly by saying hello to him when we got to the window. He literally just reached out for the card then gave us our food without a word. My boyfriend said, “have a nice day” to see if he would reply he just shut the window…..maybe next time

Can’t get an order right, even if you ask if it’s done correctly, call there and get talked to snotty and they do nothing about it.. $52 order, waste of money … won’t be back