Starbucks - Irvine

Now I usually don?t write reviews but my visit today there was awful. We ordered though the drive thru and got 2 caramel mocha fraps with extra caramel and java chips. The cashier (tall slim blonde girl) handed us the first one and then took 10 minutes for the second one. When I tasted the first one it tasted as if it was an iced coffee. It was so watery it really had no taste. I then told the cashier that it was watery and that it had no taste. I asked her if she can redo it. She did not look happy when she walked back to ask ?Kevin? to redo it. 5 minutes later she came back and handed over the cup. She did not even make eye contact and didn?t even say anything when we said thank you- twice! Then to make it even worse the coffee was dripping over the cup and it was messy (see pics). She did not even bother to clean it at all. I was so disappointed with their service. It is not like we are asking for free stuff or taking it out of your paycheck. We are consumers that pay for a service that it is your job to provide. Word of advice for this girl: if you can?t be nice and courteous (even if it?s fake) don?t be do customer service!!!

There was a fly inside the desert cooler. Other than that the place is nice student joint. The staff is really hospitable and nice

This was my 1st and last visit. I ordered a Vanilla Sweet Cream Cold Brew and a bacon Gouda sandwich. I arrived 5 min after placing my order....my sandwich was cold, the bag was soaked and therefore my sandwich, half the egg is missing and the cheese is somehow outside the sandwich(not because it melted). My drink was unrecognizable it was so dark. I asked for more of the cream to put in it and he tried giving me half and half then got upset because I pointed out that was not what goes in my drink can I have the correct one please? I kept apologizing because I don't like to cause extra work or be that B, but I couldn't even consume what I paid for.

This store missing my order ...all the time I was order caramel ribbon crunch .. and when I got drink caramel frap ... very ???? ????

I?ve never not waited at LEAST 20 minutes for a cup of BASIC coffee. Cold brew black? It takes 45 minutes. I don?t know why I keep coming back. They closed for a week to completely renovate. You?d think this would include making changes in lay out that help their staff be efficient. Nope. Nice people. Seem to be doing their best. But I?ve never waited like this at a Starbucks. Might as well go to a local barista who?s coffee is fine but they take always take too long.