Sam's - Isle of Wight

The food at this restaurant is average, typical of a chicken shop. However, the staff is extremely disorganized and often mix up orders when there are multiple customers. It is important to check your food before leaving as chances are they may have given you the wrong order. When mistakes are pointed out, the staff seems clueless and asks what you ordered. Avoid going during busy times such as Fridays or weekends as it becomes chaotic. Many people only go there because it's one of the few places open late. Overall, it can be a frustrating experience with many mistakes and confusion.

When going into same you are greated by lovely and polite staff who are happy to answer any questions and help with your order the food was very nice the chicken was moist and the rice pot was amazing how ever half an hour after eating me and my partner had started to feel sick this carried on through out the day ending in my partner throwing all her food up we were very upset and will not be comming back !!!

We wanted something quick and easy to eat, so went into Sams chicken in Ryde, Isle of Wight. Ok the fries were freshly cooked, but tasted very bland, but the chicken was disgustingly dry and with also very little flavour. The worst thing was, my wife contracted food poisoning and has suffered badly with this and it has ruined our last two days of our holiday. I only wished we had looked at reviews beforehand, but you don’t. I would avoid this place at all costs and I will be communicating this with the FSA. They should be closed down.

Usually love getting fried chicken from here but after yesterday I cant in good consciousness recommend going back. I ordered my typical meal which was a club Max box meal. After consuming, I felt fine for the first few hours and woke up at 5:30 am and was violently sick. Working in this industry I noticed that the chicken wasn’t raw, but I believe that the food preparation handling process was not up to par. This was the only meal I had yesterday so could only be Sam’s Chicken.

I would give a 0 rating for the customer service at this restaurant. I placed an order for delivery and was told it would arrive in 1 hour. After waiting for 1 hour and 10 minutes, I called to check on the status and was told the driver would be there in a few minutes. However, when I tried calling again, no one answered. The delivery driver finally arrived after 2 hours, and when I asked why it took so long, he laughed. This place is a complete joke and I will never be ordering from them again.