Steak 'n Shake - Jackson

I had to wait almost 10 minutes to get our fries, and by the time they arrived, they were ice cold! The burger wasn’t even warm and tasted awful. What happened? The shakes were decent, but that’s the only positive aspect. I won’t be returning!

We had our first experience at Steak Shake since before the pandemic. The kiosks were new—are all restaurants using them now? The food was good, and my son enjoyed it too; he even got a sweet milkshake to go.

That experience was disappointing. Ordering from a kiosk and waiting for my meal to be prepared was tedious. Having to carry my own tablet to the table was inconvenient, and the food did not meet expected standards. Additionally, I had to clean my own table. I don't appreciate having to play the role of my own waiter.

Store manager and staff are very friendly and know my order when I come in! I had no problems with this site as they were reopened after the COVID restrictions were raised. the food has always been delicious, and I love the new menu kioske and even serve drinking station much better than waiting for a busy waitress come my order. I would recommend this location! my only small weight is that they have not returned the garlic parmesan frits.

Love this place and the changes! Super fast drive thru, and now you can dine in peace.