Mcdonald's - Jacksonville

After a really tough day, I drove to this McDonald's and was pleasantly surprised by the amazing, friendly customer service I received. The food was also piping hot! I would rate it a 10/10!

I encountered no waiting time despite a few cars ahead of me, and the manager I interacted with from the website was impressive. She works harder than all the other employees. While I wouldn't want to undermine the staff, they truly are fantastic and the best in the business.

Lately it was much better to customer service and waiting time!

I hope the guy at the reception (trainer after his badge) finds a new and completely different work that makes him feel a little better so that he does not have to be before customers who share his frustrated and rude attitude.

I understand McDonald 's is not a 5 star restaurant, however, it doesn 't need to be to treat people with a bit of respect. The young lady who took my payment in the drive thru was EXCELLENT, she had a great attitude; While I was waiting for my card to be processed she asked me, How 's your day going? That was nice. As I drove off, I told her, You have a great attitude and energy! However, things changed in the pick up window where the supervisor was working. She opened the window, handed me the drink and asked me if I could move forward and park and the food would be brought to me; There was already another car there, waiting, so I told her: I 'm sorry but I am going to stay here in order for the time that I wait registers, so the actual time the customer waits is registered and the service to the customer improves in the future. She responded with, What?! I 'm not sure if she responded like that because I was wearing a mask or because she was being rude, but I repeated myself, and she proceeded to roll her eyes. After that, as she closed the window, I heard her yell to the kitchen folks, he said he 's going to stay and wait!!! I was concerned, what did that mean? Was that a signal to spit on my food? Was it just a comment to make fun of the customer? I don 't know. When I finally got my food, she didn 't say have a good day or thank you or anything, she was visibly upset. I still asked for ketchup, and she begrudgingly provided them. LIFE is short, no need to treat people this way.