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Contribuisci feedbackAfter years of going to this Wendy's, I'm finally done. This place used to run like a well oiled machine. Now they're always short staffed. I'm assuming the previous, awesome manager left. The other day it was raining, so they stopped taking drive thruorders. I came inside soaking wet to see 4 senior staff members just standing around and talking in the dining area. Today Ijust witnessed the newer manager curse at someone on the phone, saying how hard she works and how the employees just do whateverthey want. She said she hated it, and then walked out the back door. I've never seen such childish behavior out of a manager. Itwas truly outrageous, especially in front of customers and employees. I don't think she can manage, nonetheless work in the foodline. All I ever see her do is walk around with a stink look on her face. My props to all 3 employees who actually continue todo the best they can. Food is still decent.
I go to this Wendy's all the time and usually it's very good. This time however I was shocked. I picked up my son after a football game and it was about 925pm, I pulled up and the car in front of me gets out of line. So I pull up and the person says,just to let you know it will be 15 to 20 min. I said ok no problem. 3min later, did I already tell you it would be 15 to 20 min.I said yes you did Thank you. 5 min later a young lady walks out from the back and tells me it's going to be 15 to 20 min. Iexplained my son just finished football and is hungry, I don't mind waiting. The person behind me left though. They then took myorder and it was about 5 min to get my food. There was a blue shirt lady inside (Manager? Im only posting this because if i wasan owner, I would want to know that my employees are sending customers away for what seemed to be just sheer laziness at the endof the night.
I feel bad for them since they mentioned they only had three staff members working, but I ended up waiting 35 minutes in the drive-thru line without anyone taking my order. After a long wait, they finally took the order of the woman in front of me, and I thought things were finally moving. I said "Hello?" but they just responded that they were busy at the moment. After that, nothing happened. They made the lady in front of me sit at the window for another 15 minutes before she drove off, visibly frustrated. I decided to leave as well. I understand being short-staffed, but I believe three people should be able to make a sandwich in that amount of time.
Thank you for a wonderful evening celebrating our son, Dalton Dawson. The work you do for the Dave Thomas Foundation is incredibly impactful for children in need of a permanent family. From our family to yours, we truly appreciate it!
The staff at the counter were exceptionally friendly! Our food just arrived—hot, fresh, and prepared with care! I wanted to take a moment to give a shout-out to everyone! It’s 11:37 a.m. on a Saturday, and the Classic Chicken sandwiches were perfect! Keep up the fantastic work; you’re doing a wonderful job!
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