Wawa - Jenkintown

This used to be my favorite Wawa, but unfortunately, that’s no longer the case. The staff seems to lack motivation and often doesn’t do their job properly. Unless the general manager or an older manager is present, the drink machines at the kiosks are manually turned off because the employees are too lazy to make the drinks. The cleanliness of the bathrooms has also declined. Most importantly, they allow customers into the store without face masks and do not enforce social distancing guidelines. The night shift is unprofessional and unproductive. Additionally, they block off the bathrooms for 4-5 hours between 1-5/6 AM, which is frustrating since the store is supposed to be open 24/7. I won't be coming here anymore.

I had the worst experience at Wawa today. I ordered two toasted bagels with cream cheese, and to my disappointment, there was hardly any cream cheese on them, just a faint hint. When I asked the manager about it, she told me it was fine because she doesn’t like too much cream cheese on her bagels. She suggested I could get a side of cream cheese instead, as if I should prepare my own sandwich while driving.

I ordered a 24 oz frozen chai and a 16 oz hot chai, but what I received was completely wrong. They couldn’t even make the drinks correctly. I had to wait for the manager to sort it out, and he remade my drinks. When he handed them to me, I asked him why the initial order was wrong, and he simply shrugged his shoulders. It was a waste of my time, and I didn’t even get an apology.

I was never treated in such a manner. I was told that if I was paying credit to go to self serve. People of a different shade of skin from mine weren’t told the same. And when I addressed that I wanted to buy tobacco I should have said something. Regardless I should have been taken at the register after waiting in line like everyone else. When will people see a person for being a person rather than skin color? Never again!

On 8/10/22, I purchased two breakfast orders. One order of waffles and bacon from Store #8071 in zip code 19462. I shop here weekly enroute to a client meeting. The order was mostly black and burnt to a crisp. Totally unedible. Today, 8/11/22, I 'm in zip code 19046 for a weekly allergy shot. I tried to return the horrible meal to the Wawa at 816 Old York Road which is directly across the street from my allergist. The manager Shannon, whose badge said, training manager stated that she was the manager, when I asked for a higher ranking manager (i.e. her manager) she then stated that she was actually the General Manager, and no one was above her. I totally get how businesses, and even WAWA are struggling to locate and hire staff. Unfortunately, hiring a rude, flippant, gum popping, warm body, isn 't the solution. Today 's experience is much less than I expected from WAWA. Shannon, Manager in Training, must have missed the Customer Service training module because she never even offered apologies but just promptly stated that she cannot accept merchandise from another store. These 2 WAWA 's are an hour away from each other. I live an hour away from both of these WAWA 's. After I made a fuss, she looked at my receipt and offered to remake the waffles. Its currently lunchtime and as a diabetic, I do not eat waffles. Her rude, couldn 't be bothered attitude, just handed me back my receipt and said I 'd have to return the food back to the WAWA store of origin. I asked if the store of origin was a few hours/states away, what option would I have. Over her shoulder and as she was walking away, she blurted out that, I would need to travel a few hours/states away to have 'that ' store address the issue. Courtesy and service go hand and hand. Disappointed, Dr. Renee Norris-Jones