Chick-fil-a - Jersey City

Every item in my order was either missing or wrong. The delivery took about an hour and a half, even though I live just 10 minutes away. Getting a refund is a hassle; you have to call a call center, and they only refund the cost of the items, excluding tax and delivery fees. So, in the end, I ended up paying $14 without actually having lunch. I really love Chick-fil-A and their service is usually top-notch, but this location definitely needs some improvement.

I ordered online, and the turnaround time was impressively quick. They handle takeout orders efficiently, and everything feels well-organized, even for a fast food place!

The service is extremely fast, and it helps me tremendously when I am in a hurry to my college class or to my job let's say. It takes les than 2 minutes for your food to be all set for you to take.

This restaurant is a complete disappointment. There have been several occasions when my food arrived without any sauces. It's unbelievable! I ordered two full meals, which should have included more than 10 sauce packets, yet not a single one was provided. The food is simply unappetizing without sauces.

My entire order was either missing items or incorrect. The delivery took about an hour and a half, despite me living just 10 minutes away from the restaurant. Getting a refund is also quite difficult; they have to call a call center, and the refund only covers the price of the items without tax or delivery fees. Essentially, I ended up paying $14 to skip lunch. I really love Chick-fil-A and usually rate their service 5 stars, but this location definitely has some areas that need improvement.