Dairy Queen Grill Chill - Johnson City

Went to eat at Dairy Queen, the lobby sign states lobby open 12-5 pm it’s currently 3:20 pm and all doors was locked forcing you to use drive through which is backed up. I have noticed this location is declining in customer service.

The cashier who took her name tag off as soon as we walked in) is incredibly rude. Visiting from nc and I asked very nicely for some of the crackers and she very rudely stated no those are for us employees with our soup. Here as a secret shopper. Every employee is on their phone and does NOT care about customer service. This restaurant is filthy and being serve safe certified myself this restaurant would NOT pass a health inspection. Stay far away they charged us for full meals and when brought to their attention they told us to leave and get over it.

The food was great! Extremely happy with food, ice cream and curbside service. The location was super busy. We ate in our vehicle and service time was about 15 minutes. May seem long but the entire hour that we were there eating the line never stopped being wrapped around the building. They kept it moving. They were working extremely hard. I was shocked to get such great service and food as busy as they were. Will definitely visit again!

I just love dairy Queen their food is so good and it's hot and it's fresh and their ice cream is awesome their employees are great and their service is quick definitely 10 stars from me :

My kids could eat their own weight in Blizzards, but not me—I'm watching what I eat.