Smokey Bones Fire Grill Phone Number, Reservations, Reviews

We went (family) to the restaurant on August 23rd, but I didn't like the service (no smiles). They took us to sit where it was dirty and didn't clean it. The food was reasonable, the sausage was burnt, the meat was overcooked. I liked the drink I ordered, but once again I didn't like the service, which was very dry.

Diane our server was wonderful. Her recommendations of what to get were second to none. Never been so full in my life! If you want some of the best cooked meat in boca this should be your go to.

The food was just amazing! So flavourful! And the service was wonderful. Diane is just THE BEST! She made our first experience here so much fun!

Diane was AMAZING. She was so sweet and provided such great service. We were never waiting and always had everything we needed! She also recommended the ribs and we can confirm they are so good.

I went into Smokey Bones in West Boca and pulled out a stack of gift cards because in the stack I had one for Smokey Bones. I used it and asked if I could get some chipotle barbecue sauces. The waitress said there should be some in the bag. I put “stack of gift cards” down on counter, checked and no bbq sauces at all. She then gets them and hand them to me to put in the bag so I put them in and walk out forgetting my stack of gift cards on the checkout counter. Including: visa $50, Walmart $40 , Bjs restaurant $15, Outback $25, target $50 and a few others. I had all the remaining balances written in permanent marker on the back of each one. I call the next day and an employee tells me oh yea we found those last night let me see where the manager put them. The employee gets back on the phone and tells me oh yea we threw those out. So your telling me, “you threw away a stack of gift cards over night when one is a visa gift card for $50 and don’t wait to see if someone calls for them or call any card to see if they have value left on them. I asked for the manager I believe his name was Emanuel. He said “yea we assumed you left them because they are trash. But I’ll search around and call you back after dinner rush” didn’t ask me my number just said oh yea the one you’re calling from I got it. Of course I never heard from him. This is wrong. They probably gave out my gift cards the night before. Doesn’t matter what the item is if something is left behind customers should get some time to try and get items back. I will be reaching out everywhere to hopefully get some sort of justice UPDATE: Cheryl, the manager of the West Boca location was nice enough to reach out to me and resolve my issue regarding the gift cards that I left in the store. She reimbursed me for the amount that was on all three cards I lost. I’m more that grateful for her assistance and generosity. I really thought I was just screwed because it was my fault I left them at the store and anyone could have taken them. Thank you again Cheryl and look forward to seeing you during our next visit