Buffalo Wild Wings - Kansas City

Rose was my server tonight and she was really nice. but I had a problem with my wings! the question was immediately addressed by Susie(or suzie, the service manager, and I could enjoy the rest of the meal that was corrected in time. this is one of the cases where excellent customer service can be the difference between a 1 star and a 5 star review. thank you, ladys! keep the good work!

Dreadful service, waited 10 minutes on the server to ask us for our drinks, then was said what I ordered was not served anymore. Don't come here.

I'm gonna hit the two stars when I check in here. I should have listened to my fellow human yelpers. I wasn't for one because in bww, but back the day, could always count on them for a delicious wing and cold brew. it didn't happen either. the wings tasted as if they had been in the warmer all day and lean on this place. the pommes were freezing. the shiny had a strange ink, I didn't even try a bit. the beer was gone. what a waste of calorie and money.

The service is always hit or miss. The wings are really small and you don't get a lot of meat on them. I wish they had larger sizes available. We don't visit chains all that often.

Sat at the takeout counter for 15 minutes. Several servers saw me standing and waiting. No staff was watching the desk. The phone rings and I thought they definitely have to come now. 2 minutes after that someone comes out and answers the phone and ignores me. I assumed they’d ring up my order or even at least acknowledge me. This particular location has gone down the tubes in both quality of personnel and food. Yay for cold wings and fries.Update: got to the car and my order wasn’t even right. Wrong flavor wings and no sauce on the side like requested. Not only that but they don’t give you utensils or napkins anymore. On the takeout bag it says available upon request. What a joke of a place.