Burger Theory Holiday Inn Kansas City Airport

We made reservations for 6pm for 4 people. We show up at 6pm and the place is packed and a sign says seat yourself. I tracked down a waitress and said we had reservations and I'm told they do not take reservations it's first come first served. We had to wait outside for 45 minutes for a table to open up. Service was horrible once we got a table.

Did even stay to eat. Went because they advertised online that they were participating in Restaurant week. When we arrived we were told that they were not participating so we left.

The young lady at the front was very nice and helpful, our server was a older guy and he was also good, but the manager not good at all he was going off on the older guy about a check at another table right in front of people, not good management at all

The truth is, we didn’t stay. We got there and once they finally came over to us, it was only two or three minutes, and we told the lady that we had reservations with OpenTable, she told us that we can follow her but they were not taking reservations that evening because they had a band coming in. I was fine because there was still a table for us. I did let her know, out of courtesy, because I use OpenTable so frequently, that she needed to reach out to OpenTable and let them know when they were not taking reservations so that way people didn’t make a reservation and couldn’t be seated and be upset. She informed me, haughtily, that they turned it off on their end and they didn’t really care because they weren’t going to take them anyway. I let her know I was just trying to help out because I’d hate for someone to come in later expecting a table and not be able to be seated. We drove 35 minutes to get there. The attitude continued so we decided that was probably not the best place to eat since everything started off on the wrong foot so we drove another 45 minutes In the opposite direction to eat someplace that I had been before but my significant other had not and he was looking forward to trying. I guess I should’ve read the reviews prior to making the reservation. It sounds like a great concept, and my significant other loves hand patted hamburgers so he was really looking forward to it but after the way thing started out it just wasn’t a comfortable environment to finish out our evening.

Food was great. Our waiter was horrible. There was only 4 other people besides me and my wife in the place and he couldn’t even be bothered with us. My wife ordered a margarita and he brought out a Long Island ice tea. He was rude and didn’t say more then 10 words the whole time