L`Incontro - Karlsruhe

The food of this place is really delicious. The fact that they have an entire vegan menu, and everything on it is absolutely mouth-watering, is really incredible and deeply appreciated. That is why it is such a shame that the service is just so attrocious....After three visits, this is what has happened to us: During dinner time on a Friday night, we sat at a table next to the owner, who began FLOSSING HER TEETH at the table. The first two times we visited L'Incontro, we got to sit at a cozy booth. This last time, we were offered a ridiculously cramped one-person table (they say it's two people, but two people absolutely do not fit here). My partner is so I asked if we could sit somewhere he could actually fit his legs under the table. We were told, absolutely not as our comfortability mattered less to them then keeping the booths open for potential groups. We were there for two hours Fri and not a single other group came in, leaving ALL FIVE booths completely empty, while we remained, banging our elbows into the wall around us and my partner with his legs out to the side of the table. Usually we order drinks. The last time we went, however, I did not want anything. Evidently, you are CHARGED FOR NOT ORDERING DRINKS, as in if you get absolutely no drinks, you are still forced to pay a EUR fee, which is insane. I have never, in all my life, in any part of the world, heard of being charged for not getting drinks. The second time we went, though the restaurant had very, very few people in it, we waited minutes to be seated, minutes to be give our menus, minutes to have our order taken, and then after eating our (delicious) food, we waited minutes before having to yell for our waiter to come and give us our bill so we could leave. We ended up being there for over three hours, though the eating was probably only of that. All in all, I would say order take-out from here if you can (we are outside the delivery zone), or go when you have a lot of time to waste, aren't on a date, and you aren't already in a bad mood. To eat here, you will need to have an unbreakable spirit and a ton of patience. Oh, and if you are two people, good luck fitting into the space they may assign you. Again, delicious food the service just doesn't do it justice.

The atmosphere of the internal room is very nice with beautiful paintings that follow the logo of incontro and beautiful lamps that create the atmosphere. We tried some of the house preparations as Italians such as mussels with tomato and dill, pasta with melon and...a caprese. Tirami su excellent. To be in the center of the city and not on the sea really great food and friendly service with great attention from Sandro (the owner) who listed me among the many things many characteristics of his wines and food that produce

Really apperciate the great pizza and the great work from everyone.I promise I will come again with my friends for my birthday ...

A very cool place, the best italian dishes I ever eatten!! The boss is very gentle and he’ is very carful to the clients. If you go there don’t forget to order the tiramisù, it’s deliciuos.

I reserved a table for people to celebrate the birthday of a friend. They told me that if I brought the cake, they would charge me Euro extra per person for the service and plates, so as students, we ditch the idea of...sharing a cake there. One extra friend showed up and they didn't manage to get an extra place for him, even though there was an empty table beside us which they had to pick up because no-one used it. Then, if you don't order a drink, they will charge you Euro just because they feel like it. Food was tasty but took a while to come, as well as one of the oredered plates came late after all of the rest had already finished dining. Asking and paying for the check took at least minutes. Overall, way less than average experience. I would only come back if I'm really craving for italian food in Germany.