TGI FRIDAYS - Atlanta (Town Center)

The hostess was very nice when I called and answered my question. She was so friendly when we arrived.

Bad experience. Showed up on time to be told that they’re WiFi was down and all reservations were no food. Told the wait was 25 minutes even though there were lots of open tables. Customer service was very poor and no attempt to assist customers who had a reservation (many people were upset). While I understand issues happen, they had no plan or attempt at a plan to address. I will not be back. Note; I rated all areas because I had to.

I went here with my entire family for a late lunch on a Sunday for my daughter's sixth birthday. Our server Jae was THE BEST! He is worth the visit alone. He kept the drinks filled, our orders were taken promptly and were 100% accurate. We lacked for nothing but he didn't hover around the table either. The final highlight came when he brought out an ice cream sundae for my daughter, on the house, just because he overheard us wishing her a happy birthday. That kind of attention to detail and service will make me drive out of the way for a meal. The restaurant is clean, the staff is friendly and attentive, and the food is excellent. Lots of options for every kind of diet.

One little problem. It took along time for our food to come out. Otherwise everything else was good

Waiting 45 minutes for a table was disappointing. My steak, ordered medium well, arrived overcooked and burnt, and the jasmine rice was also overcooked.