Cold Stone Creamery - Kernersville

5 stars for ice cream. 1 star wins out due to placing fans underneath recessed lighting to make some horrible strobe lights.

Sign said open at 12. 2 people inside. Not open. I left and they opened, or turned the sign on. I didn’t go back

I had the most amazing time at this Cold Stone. Great customer service, great cakes, and amazing ice cream! The store is very clean, and they offer beautiful custom cakes! Highly recommend

Service was so bad. My wife got reeces and they weren’t even chopped up and mixed in her ice cream it was like 3 big chunks and that was it.

The service is usually good. When they are e busy there is one gentleman in particular maybe the manager who doesn’t seem to pay attention when they are busy. If he helps he seems to mess my order up. He’s even told another employee how to make what I ordered one time told them wrong. They need to pay more attention no matter how busy they are and make sure they know recipes.