Chicken Express - Kerrville

This location at the time of my review has a sign saying new management. I walked through the front door, and the restaurant was almost as cold as the temperature outside.The dining room needed a good cleaning and smelled musty.The employees were extremely disorganized and, when ordering responses from the employees, were incoherent and unprofessional, along with repeatedly saying they didn 't know.The food was almost unfit to eat!I ordered the two-piece chicken combo with fries and okra.The chicken was tough and dry, and the crust dripped with grease!The fries were hard and overcooked, and the biscuit was oily and flat like a pancake.The only item that was acceptable was the okra.The term slop best describes this place!

The front window says under new management. Whomever that may be it's definitely gone DOWNHILL. Opens at 10:30 am, doors still locked at 10:50 am, finally get to enter, order, there's no ice for your drink, get order, there's no napkins anywhere, grab a lid for your drink and see a FULL trash can at the drink stations that's obviously from YESTERDAY. Ask for ice, eat your meal, then when dumping your tray you notice ANOTHER full can of trash from YESTERDAY. I guess there's alot of not MY job going on around there. Even the chairs were still on top of the tables, chicken leavings in the window seals, on the benches, the floor, from AGAIN YESTERDAY! YUCK!

The service was stellarI forgot the cashiers name but she’s the reason I come back to this particular Chicken Express.There are about 15 of these CE restaurants but I will only go back to this one. Chicken wings (BONES IN) are the best and the rolls are the best anywhere

Took 27 minutes to get my meals in the drive thru and it was still old and cold chicken! This place needs new management and fast!!!!!!

Couldn't complete my order as requested, chicken breast tasted old and meat was rubbery . Ask for biscuits and got mostly rolls a few burnt all hard. All the chicken had an old grease