Cook Out - Kingsport

Good value of food. Great place to come get something that will fill you up. I wouldn’t recommend coming if you’re in a rush however, because sometimes the drive through gets a little slow. Other than that it’s all good!

The food and milkshakes here are fantastic, and the fact that they stay open until 4 a.m. is a huge plus, especially since there’s really nothing else available in Kingsport, TN after 10 or 11 p.m. I'm so grateful for Cook-Out!

UPDATE: I spoke with a representative from Cook Out's corporate office, and I was pleased with their kind and attentive response in resolving the issue. I'm grateful that the company values customer concerns and is committed to addressing the matter with their staff. However, I had a very disappointing experience at this location last night. My order was completely incorrect, and I was overcharged. When I requested a receipt, the employee reacted as if it was a huge inconvenience. After I pointed out that we didn’t order some of the items, she slammed the window in my face and sent a young manager over. Unfortunately, he couldn’t answer my questions and just closed the window. I ended up throwing away the entire order and opted to go to another place that offers excellent customer service and food preparation. This was particularly disheartening, as my family usually enjoys eating at Cook Out.

The prices and food quality here are excellent. I've never had an issue with my order being wrong.

My family has always loved the food here. While I understand that prices have increased everywhere, which doesn't bother me too much, I've unfortunately noticed that the portion sizes have decreased. It’s disappointing to pay more for less. The lobby has been closed for quite a while, so we opted for drive-thru takeout. I did reach out to the headquarters, and the representative I spoke with was polite and understanding. I just hope that the portion sizes can be adjusted to match the price again.