Afternoon Tea - Kingston upon Thames

My friend and I have booked a afternoon tea in this well furnished lodge in kingston. the tee was not cheap, but we were happy to go because of the pleasant and old fashion atmosphere. but apart from the small sandwiches, the scorpions were wavy and hard, the brownies were dry like dust and the meringues bought and not fresh. I wrote to the catering manager and said how disappointing the afternoon was. I didn't get a reply. I then wrote to the manager of the lodge and explained again what had happened. no answer yet. I wasn't looking for a freebie, but just wanted an apology or explanation to show that it was one. but the fact that there was no answer at all shows that the problem goes much deeper than a afternoon. I would avoid the lodge if they want a real tee or dinner, there is obviously something systemically wrong here.

I often come with my daughter to kingston lodge and have tea/coffee in the bar area. I thought it was nice, so when it was my partner birthday, we decided to celebrate a family dinner. when we arrived, I asked if we could still eat in a restaurant, although we were not guests of the hotel, they said that they had a event so that we could not eat in the restaurant, but we could eat in the lounge area. we were halfway through our meal when a worker came and told us we had to pay now. I was shocked and asked why and they told us that it was because we were not in the hotel, although I had asked if it was okay to eat. I explained that we want gloomy and more drinks, but he insisted that we pay there and then. I didn't have to feed my one-year-old daughter to get my card out and pay half the money away by our feast. I am really disappointed to be treated at a place where I thought was so beautiful and against racial stereotyping (like most places in 2019!) I assume that was a problem as we were the only black people in the restaurant, I asked other groups of people in the restaurant who were not guests when they had experienced this and none of them had. I and my partner had even picked up a high-time brochure, which we were not welcome to eat in the facility due to the assumption that we were not welcome. really disappointed.

My wife and I went for champagne afternoon tea. the recipe was very friendly and helpful. they showed us to our table, then it went down from there. without asking what we wanted, they brought tee. then the food came. sandwiches directly from the...fridge, still cold, covered with clingfilm that we had to remove. no explanation of what we were given, although we could see what sandwiches they were, it would have been polite to say what they were. no very pleasant experience.

We have booked about groupon, sunday lunch for 4, we are native, but have never been in this hotel. the hotel has 4 stars and we have it for a good opportunity to try somewhere new. unfortunately we were disappointed! the dining room left... much to wish, in contrast to the photos of the website they had no tablecloths, some tables with linen serviettes, but the majority with cheap paper serviettes. after previous booking was not prepared for us. I had mentioned at the time of booking, it was my daughter 12 birthday! an opportunity to eat as a family at lunchtime. the menu is an A4 paper, really a menu in a 4-star setup should be displayed within the regular menu, as it can be changed regularly. the no beverage menu is also available! my man ordered a beer that he called stale. I ordered foam water because I didn't have a drink menu to choose something else. we ordered two suppen, both came with rolls and butter and enjoyed by our girls. I ordered the pate (what I didn't have) served with 3 pieces of stabbread and poor quality pate. also not enough wobble jam. herr ordered the prawn cocktail, it was quite average, but again served with stale brot. main course, 2 chickens, 2 bark meat roast dinner. the disappointment of my girls has said everything. there are no contingencies offered, but we have asked for horse-radish, not to ask if something else was required or told about other contingencies. the bratkartoffels were hardly roast, no maic, the veg was safe frozen and the serving was small, the bark was tender, but the rest of the food was very disappointing. the huh went well, but both girls pressed their disappointment with the kartoffels and veg dessert was ice, lemon tart or fruit salad, we all decided for the lemon tart, it was nothing special, and my guess is that it was frozen. there was no tea or coffee offered and we could have ordered some at an additional price. Nobody welcomed us when we came in and didn't say goodbye. we would come back, probably not if the environment improved, quality improved, service improved and eating improved. Personally, I feel very sad when I have to write such a negative review, but the owners have to sit and listen. for sale on groupon means in the rule of one of two things, they are new and looking for customers or an established place that fights. While the hotel has been in the opposite for many years, I cannot answer the question of the property. the dining room should be packed with locals who come for a good lunch. £20 per head with much better quality budgets offered with good 4 stars hotel service and on the sale drinks then they do not have to rely on groupon! standards must be consistent on every table and I expect a table cloth in a 4-star hotel restaurant. maybe a little background music and a dress code, no baseball caps, no west and no shorts, except smart! then wait employees have to be trained for 4 star service, both employees were in order, but this is not good enough. the owners have a choice, hear or sell goods by groupon, but in the long term this is not good business sense. it could be such a great place.

Visited with colleagues . Staff friendly and helpful . Had to send beer back as was cloudy with odd taste but waiter sorted this without fuss. Food was very good and tasty however definite improvements that could be made all handles on all doors...were filthy, windows filthy inside and out , table we were sat at outside filthy. If what you can see is dirty what’s the kitchen like?!