Nandos - Kingston upon Thames

The food took a long time to arrive and was cold when it did. Our order was forgotten about. The service was absolutely terrible. I would prefer to go to the Kingston location instead.

My food delivery order didn’t arrive. The manager of this branch Ayrton refused to send me out another order even when I offered to pay for a cab to send it in he said no he wouldn’t do that then rudely slammed the phone down on me when I pointed out that they had taken my money and not delivered the food I paid over £28 for. He was trying to pass the buck to that pointless shower Deliveroo saying I needed to contact them. I paid my Money to Nando’s of New Malden. I had to contact their head office to get a refund processed. Then this delivery driver had the audacity to turn up over an hour late with a cold gloopy mess splattered around a paper bag which he just plonked down on my doorstep and walked away. I had to chase after him to give the inedible farce back. I will never order Nando’s again or eat in their restaurants again after this and I have been regular diner for over ten years!

We arrived on Bank Holiday Monday and it was busy but they made a table for six of us…. Food arrived quickly. As we needed it with two grandchildren…. They didn’t offer the colouring sheets but we went to get some…. The food was hot and everyone emptied their plates… I still love the Piri Piri chicken but the burgers were also well received. Nice to be able to order salad and broccoli, as a diabetic. Most meals out have chips, bread or pasta!!

Very nice food.we came at 8:00 pm with family and a toddler when we sat down and order the staff gave the toddler some colouring the food was hot as always burger was so nice the only thing is that the food took a very long time.

Regular customer, second time now that the bbq sauces shelf has been empty!! When asked where the Vusa sauce was I was told there was none, when asked where the hot sauce was, I was told another customer had it. Yes indeed, one bottle for the whole restaurant !! There used to be a time when staff were evident within the dining area checking on if customers were happy with food and service. No staff visited us, and when I looked around to find a member to request a box for food I couldn’t see anyone. This restaurant and staff need to wake up, seriously buck up their act, and start serving their customers, instead of sitting on their arses!! Given the imminent recession and the massive choice of restaurants in New Malden it’s not as if we’re short of choice of places to eat. Food is great, service pants!! Surely you can do better than that !!