Raven's Ait Island

Went for Sunday lunch today in Kingston. FREEZING cold room, which was like a canteen. No heaters on and other customers going out for fags, leaving the fire door open. Table next to us brought their dog which barked constantly. Kids asked for coke and got Diet Coke. Waited 20 mins for my glass of red to arrive. When I asked where it was, waiter said. Sorry? Was it Rosé? We asked for ice and they never brought any, with this, or the second round. Asked for my beef to be medium, it was p!ssing with blood, so had to be sent back. The beef arrived covered with salad leaves WTF? We had to move to another table to be next to the radiator we HAD TO ASK to be put on. No salt, no pepper. No offer of any condiments for us or the kids. Finally, despite there being a DRESS CODE on the site, the boy serving looked like he'd been walking through fields and was wearing a tatty pair of dirty trainers with a gaping hole in the top. Awful. I was expecting Basil and Manuel to turn up at any time. Happy Mother's Day! I would never eat there again. Despite being in the middle of the Thames, the room is awful. No effort has been made with it at all, the staff are friendly, but incompetent, it was freezing cold and the food was average at best.

We went over to see Father Christmas. It was really disappointing. Far from what was advertised . Tacky, cheap, a lack of Christmas spirit. Facilities were not clean. No Christmas music, no Christmas decorations. Father Christmas was a young lad with beard. So disappointing

I had booked tickets to visit the Wedding fair which was on Sunday 17th October 2021 11am -6pm. I had re-arranged work, as did my partner to attend. The earliest we could make it was 4pm. Two hours is plenty of time to visit a fair that will be fairly small (Venue isn't massive). We get there to catch the ferry over and see suppliers loading a boat and all leaving. Checked my ticket again and it definitely was advertised to finish at 6PM. Poor service. If it was changing times, everyone who had ordered a ticket should have been informed about the time change. Tried ringing and DM'ing on Instagram (as could see they were active and reposting stories) but no-one answered the phone or replied to my message. Very Disappointing.

We attended a wedding of good friends and although the venue is a nice location, the facilities and service was a let down. How can you run out of Rose wine mid-afternoon on a warm sunny day and only have one white and red wine option which were undrinkable? No Tonic Water, no Brandy, no Port... Cola from a gun tasting like a chemical... etc etc. Not good when this is a wedding venue. Apparently, the response to a complaint to the venue was shrugged off. The BBQ was good.

We came to one of their BBQ's this May. The staff were super friends and chef Danny made us great food. The weather didn't even stop us!