The Place To Eat - Kingston upon Thames

Well, this was a surprise. Weak, tepid coffee, really poor service (lots of staff but they were all talking about how soon they could leave and managed to ignore the queue of 6 people for an age). Dirty tables; we could only sit looking at the river by cleaning one ourselves first. The spray and dirty cloth were handily set out close by. We used the spray with some napkins in full view of staff, no-one came to help or apologise. Our salad and wrap were tasty, but the staff were far too obviously interested in going home, and this was with plenty of other people who came behind us. By the time we had finished our meals, there were about 40 people there, at 4pm on a Monday, surely the staff should be used to serving at this time of day?

Expected a moister chocolate cake and wasn’t any option for a takeaway either which was disappointing. Other than that quite a lot of options with plenty of seating too.

Mid week lunch and although was early food was lukewarm. I really cannot understand how it is that John Lewis has managed to get awful reviews for the last four or five years all on the same theme of poor service and even worse food. I had what was described as a steak and ale pie it should’ve been named gravy pie as the meat was sorely lacking and the pie was served with awful red cabbage and pureed glutinous mash. Why the management cannot see that after receiving 50% Poor and awful reviews that something drastic needs to be done to improve the standard of this restaurant. It was not very busy unlike the store and maybe the main attraction is the view of the Thames certainly not the food or the staff.

Visited for dinner at 2pm. Ordered fish and chips at ten pounds ninety five. My fish was overcooked and dry as a bone. No flavour whatsoever. Arrived with a fancy overdressed salad to which i had asked for without. A very nice lady removed it for me but the taste had permeated the meal. I honestly cannot say it is worth the money.

We stopped here whilst shopping in the Bentals Centre. Wife had Childs Sausage and Mash and I passed on the Pork Belly as it was mainly fat Nice drinks and much better service the Oxford Street John Lewis