Oto Sushi - Kirkland

We love the Oto Sushi in Redmond and we? ve was quite often there. This time we were in the area and decide to eat here, think it would have a similar quality. But it was disappointing. The chicken caraage was dry, the dough tasted like dust. The ikura nigiri was quite fresh, but somehow blanden. The spicy tuna reel was only Blande, no taste compared to what we have at the Redmond branch; the sushi rice was dry, not sticking together. It's really not a good sign that we left food and didn't want to box it.

Our place to repair our sushi. Great service and quality sushi.

We're here when they opened, so we were their only table. First we asked for low soy sauce, and they said that on the table is the one? Come on, I eat sushi 2/3 times a week and can taste the difference between low sodium and regular sodium sauce?? Then we had to remind them of our Calamari after all the sushi were on the table, and they forgot to put it in him, was very busy as I said. Calamari came out when we already end all food. We asked about the bill, and after 5min we went to the register to pay because the waiter was busy on his phone? very poor service and overall unpleasant experience! Would never go back like other better places than that.

Your sushi is good, but their customer service is just garbage, and today I had enough. We only live the block from the place, so we've been coming here for years. Every time we come here, we'll get this annoyed look as if they were serving us. When we sit, the waiters are always unhappy and racist. We need to ask for utensils, for plates. Today we came an hour and a half before closing and they gave us an annoying look and refused to sit down that they have no available tables and that the waiting period was 30 minutes, as a table was ready to pay and leave. They always close in the middle of the day to take a lunch break together and then open again hours later. As I said, her food is good, but I can't stand her bad customer service anymore.

Food is great, the service is very bad. It is sad, that the servers can make such a huge effect for customer to come back again, even if food is good. I hope the owner will read this. I hope the servers are not relatives so that he could fire them. The attitude of them felt that they had no respect for customers. I usually appreciate good service and tip good. I felt that they didn't deserve it. Hope they learn from my comment. They are cutting on their earnings.