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Contribuisci feedbackIts so **** frustrating. I dont ever write reviews on anything but this is beyond a **** joke now. Its not as though i ask for a complicated drink either. I order a dead simple large blonde roast latte with whole milk and sometimes an extra shot and only very very VERY few times have yiu got this correct. As a former worker in starbucks i knkw how coffees are made! Your latte milk consistency is s e and that of the foamyest caplachino its half a cup of milk! And the drink costs 4 to 5 quid!! I ask for whole milk yet i watch you pour green top?? Why!! Ive just drove in today after a s t day at work and again i order the simplest of drinks a large blonde roast latte with WHOLE MILK!!! but despite this i get given a medium latte with 4 caramel shots?? W f !?? Why is it so hard? How are you getting such simple drinks wrong! When elliot use to work there and im not sure if he still does? He was the only worker that could consistently make a banging latte. The rest of your staff seriously need training. Your all polite for sure but your standards are !!!!! ITE.
After my last dismal visit several months ago, I thought I'd give it another try as I was passing and needed a quick lunch. Well the lady on the till was new I think so the order was slow, which is absolutely fine, she was lovely and little nervous. Unfortunately, I ate my lunch before even getting my drink. I assumed the young lady had not passed my drink order across which is not a huge issue. But when I went to ask, another lady said I would just have to wait and it will be at the end of the bar. At this point I knew my order hadn't been passed across so I asked if they could check and the lady just repeated I would have to wait and it would be at the end. So, I sat down, after another 10 mins I went up to the bar and the lady making the drinks asked what I was waiting for, I told her...and surprise surprise, she didn't have it. So she apologised and made it for me straight away. I don't understand why the other lady was so abrupt and rude and didn't just check for me. The other staff were lovely and the drink was lovely.
Called in for a coffee on my way up to York. the staff where clearly stressed out and taking it out on customer, they got my order wrong to which I pointed out their error, The member of staff at the till clearly thought I was to blame with his rude tone of voice and patronising choice of language ! Definitely won't be returning!!
I got a parking ticket from Parking Eye despite giving my registration to staff and being assured it would be ok to overstay the two hours. I also videoed the interaction as proof. I went back to the store who promised to sort it out and was told to ignore the ticket, I also videoed this interaction. A few weeks later I get a county court summons with extra costs. As Starbucks have no complaints procedure and no interest I have little choice but to pay a sum now inflated because of the staffs false promises. Disgusted no doubt this review will be ignored by them
Opens at 7am on a Saturday. Arrived at 7:30 and not open, not even a light on. Wanted for a long motorway journey so service station it is