Fandango's Sports Grill - Kirkwood

The place has kind of a dive feel in the heart of suburbia. They allow smoking inside, which I could do without, but makes it kind of a throwback to bars of the past. Lots of pool tables and other bar games. The food is typical bar food that they do very well. The bartenders are great!

I was there a couple of weeks ago. Mirah was awful. Didn’t check on us and often forgot what we had ordered then didn’t come back for 37 minutes. Staff is just rude. I can go anywhere and wont spend my money where I don’t get service.

Called on a Friday around 6 to try to order wings. The girl who picked the phone up barely let me get a sentence out about what I wanted to order before she put me on hold so I could “figure out what I wanted”. I already had it figured out. She said she would “be right back” but ended up taking forever to get back on the line so I hung up. I’ll take my money somewhere else that has good customer service..To the owners response:First of all, let me give you a quick recap of how my phone call went. The girl on the phone immediately had a bad attitude and talked in a condescending tone. I asked a question about the wings if I could order more than 1 flavor. She told me I could and while I was beginning to tell her what flavors we wanted, she told me she would put me on hold so I could figure it out.I have worked in a restaurant that I am sure was FAR more busy than your little dive bar at 6pm. No matter how busy I was, I never put a customer on hold or talked to them in a condescending tone for not speaking fast enough. “Patience is a virtue” is a saying you guys should practice more, since the condescending girl that answered the phone put me on hold before I could even explain to her that I was ready to order and knew what I wanted.If you can’t answer phones or stay on the line with customers because you are “too busy” then get more staff or don’t allow carry out orders over the phone. If you can’t speak to customers in a non condescending and patient manner, maybe you need a different job. Based on the previous reviews I have read and the “owner” responses, I am so glad I didn’t end up ordering from you. Never have I seen a business respond to reviews in such rude and immature ways. I am surprised you guys are still in business based on your behavior. Trashy people. Bad service. YIKES.I wanted to try a new local place but I think I’ll stick with other places that have genuine customer service, like The Corner Pub!

Warning to customers do not get your checks split here. I went in for my second time today, the location and quickness of the cook is why we go. We only got two entrees and waters, we needed out checks split since my friend was using cash and I a card. Out checks were each charged an additional $1.60 each for a total of $3.20. the food was pretty good but I will not be returning. Facts have been checked. Cash check was also charged 1.60. on the receipt it indicated split check charge. I will be changing my review to 1 star now.

My boyfriend and I went out on a limb and decided to try this place about a month ago... needless to say we have been back every week since then sometimes even twice! Everyone is SO welcoming! Elizabeth is our absolute favorite server! The food is incredible, especially the wings! The prices on everything are fantastic and I've never been dissapointed! 10/10 recommend this!