Subway - Knoxville

This was an unexpected lunch stop while running errands in the same shopping center. Running short on my work lunch hour I was concerned they wouldn't have me out fast enough since there was a four person deep line. This lady rocked it and was hustling it all by herself. She moved us through the line quickly, got the orders right, sometimes working on two separate orders at once and rang it up. Okay now for the food. It was delish as it usually is from this chain. The restaurant was clean and orderly. I made it back to work with a little bit of time to spare. Fresh healthy food fast. A perfect work day lunch. Keep it up the good work Subway!

The customer service of the individual was terrible, he mixed up our sandwiches. Don 't know what his name was, there was not one on his name tag. Very meh aura, don 't want to go to a food restaurant with bad customer service. I don 't expect a smile or anything but greeting would 've been nice not trotting in like I don 't care nor do I wanna deal with these two women walking in here. Why should I come back to deal with poor customer service when I can take my money else where and get better service and a greeting like they want me to be there spending my money.

This location does not advertise hours of operation correctly across any platform Google, UBER Eats, Doordarsh, and not even its own website. It allows orders to be placed and money paid (they must ACCEPT am order from sites like Doordash) to turn around and close earlier than the advertised hours of operation. Avoid this location at least until management figures out how to run a business.

Staff is polite. Super slow. They have a food shortage, but when you pay online you have to get a refund. No substitutions. Unreal and you cannot even get a refund through the app. I guess you have to call. Poor customer service. Seems to be the norm for subway. Firehouse it is moving forward and I have to drive and extra 10 minutes to go there, but we?ll worth it. Your customers keep you in business so you make it easy for them and not yourself!!

I go to this location very often. The food is always good.