Avtosushi Avtopizza - Kstovo

I absolutely love this chain: everything is always delicious and fresh!

In my last delivery order, there was a hair in the sushi, and two boxes of rolls were crushed. The manager said they would bring replacements, but after 1.5 hours, we still hadn’t received anything. I asked for a refund. They didn’t seem too concerned about losing a customer. With each order, there’s always something wrong—either they forget the chopsticks, or the sauce, or they send the wrong rolls.

An experience with the dispatcher lacked any semblance of logic. The city of Nizhny Novgorod was mentioned on the website twice, yet the rolls were sent to Kstovo District. Are there many fascinating nine-story buildings in Malaya Yelna? We were left without our food, and instead of simply transferring the order, they suggested we cancel and reorder. The level of attention and customer service was disappointing. Thank you, but someone else enjoyed the delicious food that was supposed to be ours. This was our first order with you, and it ended in nothing but disappointment.

I waited for an hour for my delivery, and then they told me it would be delayed another 40 minutes. Terrible service. Rating: 1.

Service: Takeaway Meal Type: Other Food: 3 Service: 5 Atmosphere: 5