Grand Barong Resort - Kuta

Good room and location but to avoid using spa service there. Good location 10 mins walk to beach and main bars and clubs. Nice pool with bar. Room is clean and large. Great value with the discount I had. The thing I disliked is the spa. It's 2-3 times more expensive than the external spas. I expected to pay more to have better quality worth of 4 stars resort and spa as name. However, paying 3 times more expensive to have 2 times less quality. The spa room is rustic, the massage is so average. The body scurb and wrap were a joke, not good. The music is from a phone and i can hear the noise from pool outside, the water tap running no stop, and the masser cleans stuffs in the same time instead of doing massage while I'm having masks or wrap like other spa places. I couldn't relax. The AC can't be changed, sometimes too hot, sometimes too cold. Not recommended the spa at all.

Didn’t like the area slummy part of Bali, hotel is about a 2-3 star no more, I wouldn’t call it a resort by any means and certainly not grand anything. it’s very run down and will take some money to fix it up and upgrade it, what saved it for me was the beds were comfortable and the pillows, staff and People we met there made our trip a good one.it’s understandable it’s run down when Bali had such a hard time surviving Covid and being closed down.but it could do with some simple upgrades also besides the pool needing a total over haul, I didn’t care for the breakfast at all only ate there twice out of the 12 day stay. Very basic.and definitely needs cable tv. Phones that sometimes work in the room, very slippery tiles on the floor which was definitely a hazard coming out of the pool into your room or shower. Cleaning staff were great and always did a good job and were available whenever needed.what I found super weird was not one pamphlet in the foyer or in your room, no room service menu, never in my life have I stayed in a hotel that dosnt have a draw of menus and things to do in the area.extra seating was also needed in every room.and new towels, the towels were grey and hard.

Beware!!!!Please don’t stay here as it’s full of Australian housos mentality with tattoos, braided hair, loud and always swearing and drinking Bintang until 3-4am in the morning. Hotel reception don’t do anything about the noise and the hotel is built around the pools so all noise echos making it very loud! It’s really a party/meeting place not good if your looking to have a relaxing holiday!

We booked a 6 night stay from the 10th until the 16th of April 2022. We have stayed at the Grand Barong Resort 4 times before this trip and this time the hotel management was very dishonest when we booked. Before staying we emailed the hotel and asked if the hotel is up and running after COVID which they responded to with yes. When we arrived we found this to be untrue. The hotel management did not tell us the main pool is green (yes green!! and no pool bars are open. They had a small pool open but you put your life danger walking around the pool as the decking is rotten, has holes in it and boards lifting up. There is no television channels except for 5 Indonesian channels (3 of which were snowy and not watchable . When we asked about why there was no cable TV, the management told us 'we are looking into it ' and I was told by a worker that the hotel owner has not paid for it to be reconnected. At no time did the hotel say there is no TV available when booking. We booked our rooms with breakfast included and expected the hotels buffet breakfast to be open as they told us the hotel was fully running. All we were offered for breakfast was a noodle or rice dish which the hotel had purchased externally from somewhere as it arrived to our room in styrofoam containers and was very cold. We got offered coffee or tea for breakfast and I asked for a mocha or cappuccino and I was told 'NO only plain coffee or tea '. We also found out from another guest there was an 'American ' breakfast option which consisted of cold bread with a fried egg on top and two dry pastries. We did not even get offered this breakfast but this is in no way an 'American ' breakfast. The hotel was also dirty, every day in the hallways there was cockroaches and bottles from guests rooms were left for days outside their doors. The best part is that when we asked the hotel for a small credit back (not a full refund just a credit due to their dishonesty this was their response: Good morning from Bali.... We are really am sorry for the inconvenience,,, Thank you so much for always supporting Grand Barong Resort Bali....It always our pleased if the guest enjoy staying at Grand Barong and will come back to stay again. As you know we have hard time for the last 2 years and we still try to rebuilt our economic again, heard that you will stay with us again we are so happy , we did not mean to dishonest with you and your family. Unfortunately we can not do refund for your stay , Looking forward to hearing from you soon. Best regards, Mei I find this response to be dishonest again as a worker told us, the hotel owner owns a few hotels around Bali and the others have been renovated and are running again after COVID, just not this one. Proving that suffering through COVID should not be an excuse for the dishonesty and state of this hotel. This response shows how we were treated during our stay at the Grand Barong Resort. If you like staying in a tent, then this is the place . Stay away from this hotel.Show less

Love this hotel! so close to everything, beautiful staff and a beautiful swimming pool. so it is only worth improving is perhaps the breakfast buffet