Arby's - Lafayette

Arby's closes at 10 PM, not 11 PM as indicated on the Arby's website and Google. I submitted the store sign for review to address this issue. We arrived at 10:30, following the time given by the online order, but were denied our order because the Arby's online menu didn’t match this store's actual hours. The manager stated that she wouldn’t remake the burger if we returned the next day because she had no record of it (we have the online order number and email to prove otherwise). She advised us to contact corporate over just two roast beef sandwiches. It’s quite perplexing.

Valarie at the cash register is incredibly friendly and kind. A big shout out to her!

So, this is the third Arby's I've been to within the last 6 months, and they are ALL tore up. We are talking 3 different cities across 2 states: all 3 locations were sub-par and I would NOT visit any of them ever again. For this location, again, when we walked in, employees were just hanging out, playing on phones, and sitting around. This, despite the fact that the floor needed a good mopping, the carpet needed a good vacuuming, and the condiments area needed wiping. The ceiling at this location seems to be leaking, resulting in a large unsightly trash can needing to be used to retain the water. Despite the fact that we were THE ONLY people in the restaurant (including drivethrough , it took 10+minutes to receive our 4 item order (1 item of which was a drink! . Now, the food was hot, so that was great. Then, we discovered that my kid's applesauce was expired by a few weeks. So, take from that what you will. Arby's, as it pains me to say, is probably on their way out given my last 3 experiences. Now, my man Leonard at the front counter? That man was friendly, smiled, talked to my kid in a kind way, and was the bright spot to my visit. Thank you, Mr. Leonard.

The hours posted for this location are either incorrect or they are closing early. The offical Arby's site, their app, and Google all state that this store was open till 11pm. Plus, we were able to place a mobile order here a bit after 10. However, when we got there a few minutes later we were told they had closed at 10pm (with everything already shut down). We were able to get our food thankfully (especially since we had already paid), but the hours need to be updated or the store needs to stay open to its stated times.

Arby's always gives me exactly what I'm looking for! Fast, friendly service and an accurate order.