Knolls - Laguna Niguel

I haven't dined here, and I don't plan to after hearing several friends share their experiences of being verbally mistreated by the owner. Additionally, the service was extremely poor. It seems like this place might be closing down soon. Excellent work, owner! You come across as quite unstable.

About two minutes later, I heard someone banging on the door and trying to open it. I initially assumed it was just another customer and believed the owner would clarify the situation, but the banging continued. Soon, I overheard my sister talking to someone, stating, "But you told me she could lock the door." Then I recognized the owner’s voice as she yelled, "If she can’t get into the restroom, she can’t use it!" She kept demanding that I unlock the door. As I was unable to walk and in the middle of using the restroom, there was nothing I could do until I finished and returned to my wheelchair. About five minutes later, I unlocked the door and stepped out. When I looked at the owner, I realized she was visibly drunk. I simply said, "I could sue you," and walked away, which I could have done for lacking a handicapped stall, denying me access to the restroom, and for harassing me. After that, I chose to leave the establishment.

The owner is very unprofessional and often intoxicated. She is rude, artificial, and tends to insult and intimidate customers. I've never encountered anything like it before. You can check the reviews on TripAdvisor to see for yourself! The owner has disrespected numerous patrons. I recommend staying away; she seems unstable and is quite intimidating.

We went to Knolls last Friday for Happy Hour and it was fantastic, great selection of food and drinks at reasonable prices, and great service. Not busy at all. I posted their pokey stack and sliders.

Place reminds me of a Senior living community. Food is okay. Avoid the weekends, it's elder chaos. And the bar tenders lose their minds often and fight with management. Lack of control. The pros are, good lighting.