Texas Roadhouse - Lake Jackson

I had the most amazing customer service experience ever with Kristy and her beautiful long black hair. I had an emergency come up as soon as I placed my order. She was super fast with the kitchen and boxing up and paying. She was very understanding as well. She was the most amazing server I have ever had.

Visited last evening during business trip to Lk Jackson, and wow did I expect better! Service was attentive and polite, rolls were amazing, but the food was dismal. When the waitress brought the steak (NY Strip) and asked I cut into it to see if it was cooked correctly, I was embarrassed to tell her it was too tough to cut thru! Ate about 2/3, rest was gristle and fat...just a lousy presentation and lousy cheap cut of meat. Frankly 2 stars is generous, but would never return. This concept of undercooking the meat then asking table to cut into it (table behind me sent back 2 steaks) is unprofessional, and speaks to the inexperience of the cooks charged with grilling. Big NOPE for me!

We went an hour before and they didn't accommodate us,absolutely ridiculous.We shouldn't have experienced such a thing.

Very great experience food and service was excellent surely one of my go too's in town

Jose was an awesome server! Too notch service and food was delicious! Thanks again Jose! Dad and Jax