Caffe Nero - Lancaster

Having put a lot of steps in around the city we were in need of this and the staff absolutely delivered. Great coffee and lovely atmosphere. Reasonably busy as well which is always nice to see.

Went in with my wife for a coffee. She is allergic to caffeine but they had no decaffeinated no apology offered. For a coffee shop not to be able to serve coffee is a joke

The disabled restroom lacked toilet paper and the bins were overflowing. Overall, the interior of the cafe appeared neglected and in need of redecorating. The access doors also required modifications.

The staff at this restaurant were terrible. My flatmate and I walked in wearing masks to get coffee, but we were immediately and rudely asked to leave because there were supposedly too many people in the shop. There was no clear indication of how many people were allowed in at once, and despite there being enough space to social distance, we were made to feel like we had intentionally done something wrong. If we had simply been informed that the issue was too many people instead of being yelled at, it would have been acceptable. We did not end up getting our coffee and will not be returning here unless the staff improve their ability to interact with basic human decency.

My husband and I, along with our two little dogs, were refused service by the manager of this restaurant because my husband had sat down at a table before I had purchased our drinks and food. Despite explaining that I was waiting in the queue outside due to COVID restrictions and that we couldn't all stand in line, the manager was rude, argumentative, and obnoxious. Several other customers in the queue left due to his behavior, and another man confronted the manager before also leaving in protest. Despite being regular customers at this cafe for years, the manager was dismissive and uninterested. We will not be returning to this establishment again due to the manager's despicable behavior towards us and other customers.