Mcdonald's - Lansing

This McDonald's is very slow. Sometimes they forget to add items in your to go orders at the drive through.I had to get back in line and get it. Nothing to compensate me for my time. It took 20 minutes to resolve this issue.If you want your food in a timely manner, this is not the McDonald's.

So this McDonald's decided to treat my mother in law so horribly. threatening her, yelling at her from the drive thru window now management won't answer the phone or even give a call back. They then after all that B.S gave us raw cold chicken nuggets for our children and visiting family members. I do not recommend anyone eat here or spend any type of your money here.

Wow. I arrived at 1:12 am. Long line but no big deal. Or so I thought. It took until 1:55am to get to the order speaker. They said they were doing cash only. Thankfully I did have cash. Then I was told to order at the 1st window. Kind of weird but ok. I finally place order at 1st window. It takes another 15 minutes to get from the pay window to the pick up window. When I finally get to the pick up window they ask what I ordered?! I told them and then they start arguing with eachother about already making the order. They ask for my receipt so they can go START my order. By this time I have been in line for well over an hour. The workers seemed to have no sense of urgency at all. Finally I receive my order about 10min later. I ordered 2 mcdoubles with no onions or mustard, 2 regular mcdoubles, a 4 piece chicken nugget with BBQ and a LG coke. I finally get home and guess what? Order isn't right. All mcdoubles were regular. No BBQ with nuggets. I have been a restaurant manager for 18 years. I hate leaving bad reviews because I get it. I realize fast food is a bit different, and we all know how hard it is right now to find people but WOW. I don't understand how you can be THIS bad at all levels. 1 half way decent cook could have made that line move 10x faster. Then they need my receipt to START making the food and then STILL mess it up? Im at a loss for words. Also I never got my receipt back which is why I am leaving a review this way instead of using the code provided on my receipt.

Wow. I arrived at 1:12 am. Long line but no big deal. Or so I thought. It took until 1:55am to get to the order speaker. They said they were doing cash only. Thankfully I did have cash. Then I was told to order at the 1st window. Kind of weird but ok. I finally place order at 1st window. It takes another 15 minutes to get from the pay window to the pick up window. When I finally get to the pick up window they ask what I ordered?! I told them and then they start arguing with eachother about already making the order. They ask for my receipt so they can go START my order. By this time I have been in line for well over an hour. The workers seemed to have no sense of urgency at all. Finally I receive my order about 10min later. I ordered 2 mcdoubles with no onions or mustard, 2 regular mcdoubles, a 4 piece chicken nugget with BBQ and a LG coke. I finally get home and guess what? Order isn't right. All mcdoubles were regular. No BBQ with nuggets. I have been a restaurant manager for 18 years. I hate leaving bad reviews because I get it. I realize fast food is a bit different, and we all know how hard it is right now to find people but WOW. I don't understand how you can be THIS bad at all levels. 1 half way decent cook could have made that line move 10x faster. Then they need my receipt to START making the food and then STILL mess it up? Im at a loss for words. Also I never got my receipt back which is why I am leaving a review this way instead of using the code provided on my receipt.

I have never had a worse experience(s) with any fast food restaurant. The few times I’ve gone to this McDonald’s I’ve waited in line for over 30 minutes no matter how busy it is. The customer service is by far the worst I’ve ever had and every single person I’ve ever encountered there is horrible and does not deserve to have a job. I worked in McDonald’s for two years in high school and I have never seen such a horrible group of individuals. I would rather go 10 miles out of my way for a different McDonald’s then continue going to this one. I highly recommend avoiding this place.