Tim Hortons - Lansing

There is nothing more that I will enjoy the morning hortons coffee! when they were opened on waverly, a very long line could be passed through in less than 10 minutes. the other day I waited 45 minutes. two days later I waited half an hour. Yesterday I went and with only one other car at the window I waited eight minutes. they had tons of personal orders, but they seem like they would rather walk around and visit each other than work. but I know that next time I go there, everything will be new. I would have given him a star, but the coffee would be so good!

I wouldn’t even give this place star if i had the choice. This place is garbage. Went thru the drive thru and ordered a sausage biscuit that I repeated 3 times. She asked “no egg” when received she handed me the sandwich with no napkins. I also ordered a vanilla coffee snd I got a chocolate idk what it was, but definitely not what I ordered. Not even close. When I had already drove off and opened the sand which is a bacon egg sandwich. Not what I ordered. There was no one In front of me or behind so I know it wasn’t just a simple mixup up but simply just not caring enough to get the order right. When I asked for napkins and a receipt she handed it to be with much attitude. Very displeased with this place. Matter of time before this place goes completely down hill as it’s well on its way.

Just not a fan of Tim. The coffee was served mildly hot as was the breakfast sandwich. Was not impressed. Probably wont be back.

I have been coming to this location for that past 8 years daily and multiple times a day. It has its ups and downs just like any other place of business.But this is by far the best Tim’s I have been too. Other locations I’ve went too around the lansing area have seriously been horrible with making coffee and their customer service.I love the staff at the waverly location they’re all so friendly and sweet and have grown to become a regular to them due to the simple fact of their customer service and their coffee being better then the other locations. Thanks guys!!!

Horrible! Customer service is terrible. The cashier waited on the people in front of me left me standing there to make their drinks then went around looking for a headset to take drive thru orders. After a while of running around she finally decided to come back and wait on me. After she took my order she took the order after mine then started wandering around again looking for receipts. I guess I expected since she promptly made the orders before mine she’d do the same for me, clearly not. This place is a joke.