Starbucks - Las Vegas Strip

The one thing I’ve come to love and appreciate about Starbucks Is the consistency you can expect. My caramel macchiato taste the same in Las Vegas as it does in California. What Varies is service.When I pull up to the drive-through, there were 15 cars ahead of me. Reluctantly I decided to stay in line because my tire didn’t exactly permit me to enter. Surprisingly, the line was handled by the machine that is Starbucks employees with relative ease. From the time I entered the line to the time I was sipping on coffee was about eight minutes. The only issue I seem to have was that their credit card reader was having issues and so it was a little frustrating having to run the car five times. I feel their training must be very good and have a strong emphasis on customer service. The attendant at the window was very patient, extremely friendly, and remained personable while we talked and try to work out the issue with the credit card reader. In the end it was well worth the wait and the drinks really don’t need much describing because we all know the great product produced.

Side note: this location closes at 8pm and NOT at 9 like the page says.

They do not know how to make drinks here. I asked for a drink and they forgot to put the syrups. How do you forget the most important part about the drink. It tasted like water and milk which was disgusting. The one near 215 had remade it and it was wayyy better. Not coming to this one ever again.

Usually have no issues with the service, but today the usual morning shift employee was being so unprofessional: cussing when talking to what I think was a regular customer and insulting what seemed to be a new employee on the register. I would have assumed that they were just joking but the look on the new employee’s face was as if she’d been embarrassed and hurt. The other customers and I exchanged confused looks and awkwardly waited in line. I gave the new employee an easy order rather than my usual order for her sake.

Felt like I was not welcomed or I was a bother to the early morning employee for just walking up and not knowing the cup sizes and saying just a regular cold brew light ice and getting a cup full of ice with some coffee in it kinda ruined my experience