Chophouse - Las Vegas

Created a reservation on the App to be on the wait list, still haven't been notified my table is ready. We waited there after putting in our name and found a place at the bar, 25 minutes after arriving. After 15 minutes we were asked for our order. At this point our flight was boarding in 30 minutes so we asked for to-go food, they informed us the kitchen was slow and most likely wouldn't have our food in time. We left hungry and frustrated. Airport restaurants should be quicker given their location...people are flying out.

For an airport restaurant where people are on a schedule, the staff lacked hustle. Plenty of staff. ??‍. Once we finally got seated. Food was adequate.

Waited to be seated (fine . Waited to order and get drinks (quite a while, pondered leaving as they should have had us wait off the table longer . Got half a refill because the waitress took my half full/empty glass. Got a check with a circle on gratuity (presumptuous much for that 25%? . That was poor service. I mean, c'mon, I wanted more refills than half a glass at 4ish$ a soda.

After having multiple staff members pass by us to not even greet us while we were waiting to get seated… we got greeted by rudest hostess, wasn’t even apologetic for the wait or the fact that there was no seating due to the kitchen being “backed up”, if that’s the kind customer service I am getting before getting seated then I can just imagine my service after getting seated.

How are you gonna let people put in a reservation and watch them waiting to be called up, then close the place with zero communication?! I was waiting for the meal before my flight and I waited so long I didn't have time to put a reservation in anywhere else. Very unprofessional. I hope everyone there stubs there toe.