Baskin-robbins - Lauderdale-by-the-Sea

Wed. Jan. 24th 2pmI ordered a chocolate shake. I requested no milk just ice cream blended. They said they couldn't make it.With bad attitude, very bad service. They need special customer service training.Poor, poor, poor

I am beyond outraged with Baskin-Robbins. What was meant to be a joyous birthday celebration turned into a complete debacle thanks to their incompetence. The birthday cake, which was the centerpiece of the party, was defaced with a grotesquely green-tinted photo, rendering the image of the birthday individual unrecognizable and making a mockery of the occasion.In a state of sheer anger and disbelief, I left the store immediately, only to realize later that I had forgotten to pick up the rest of my order in my haste. Attempting to resolve the matter, I found myself smacking into yet another wall of frustration as the store’s phone line was out of order. It's as if they don't care at all about customer service or the importance of someone's special day. This level of negligence is astounding and has completely ruined what should have been a happy birthday celebration. Their actions, or lack thereof, are inexcusable.Update 11 November 2023:I contacted the corporate office to discuss my issue. They informed me it would take two days for a response from the store. After three days without contact, I reached out to corporate again. They assured me I'd hear back in a day and a half. District Manager Reada then advised me to visit Store Manager Sara for a full refund, providing me with his name and phone number.

We have been going to this Dunkin for over 10 years. Our service today was terrible. It was extremely slow. The cashier was nice but the food lady was rude reprimanding customers for not hanging onto their receipts. 1. It's so slow you don't need one. 2. The cashier was not providing receipts. I'm not going to pay for something to be talked to like a child. Will not be back.

Was a disaster, I asked for a median jamoca cappuccino blast, and the lady gave me jamoca almond fudge (Im allergic to nuts), and I ask for wipp cream, she said you have to ask is not coming with wipp cream I was like what???? Omg HELP

Good selection. Lady working the shop was nice. Great location.