Starbucks - Lawrence

This Starbucks needs to fix your long line in the drive turn It blocks the whole shopping center. And does not help the bad traffic going into cork and barrel. I will never go in to a Starbucks It's to expensive and I don't like coffee. Please fix your long lines so they don't block the rest of the shopping center.

They do not keep Starbucks refill policy. A few hours after I ordered ice americano, I asked them refill regular ice coffee. He said I should pay. I said to them did you guys changed policy. He did not know the policy was existed.

I had to call my order out several times, for some reason when the barista heard me say I wanted a quad shot iced latte when I asked for a sugar-free vanilla blonde roast latte. I kindly corrected her and then they missed my milk choice. I slowly repeated my order but for some reason the barista still gave me a quad shot with regular espresso that she seem to be stuck on. As someone who drinks blonde roast four shots of the regular espresso makes a drink so bitter it is undrinkable. I tried my drink and let them know that this was in fact not what I ordered and they refused to remake it. The coffee and service was so bad I went on Amazon and purchased something to make my own pour overs at home.

Drove into the drive thru at 8:20pm. I ordered a green tea and was told they were out. I asked if they could make more and was told they could not. I asked what time they closed and they said 9pm. So they’re open for 40 more minutes at this point and we’re denying me a service I asked for because they were lazy. This is a service establishment and you have a commitment to perform said services for your customers. You expect the same as a customer yourself but can’t provide the same services. Why be open if you’re just going to deny service? I hope this person gets fired. It was 8:20pm on 6/1/23 in the drive thru.

This Starbucks is the slowest Starbucks of all time! I live in the area and every once in a while I'll notice the drive thru line is small so against my better judgment I jump in.It never fails, it always takes upwards of 20 minutes in line. It's awful.