Chipotle Mexican Grill - Lebanon

There were and ordered two hours before us for 7 o'clock. and got no food til 7:20, still good. then we finally got our food and the food was nothing we ordered. not even close. a nearly 40$ meal for which I paid (extra meat, guac, steak, queso etc) and we were given two regular chicken dishes. so disappointed.

Customer service is trash, they don’t care about there customers avoid at all cost

This whole experience from start to finish was an absolute mess. First of all this store doesn’t accept cash?? But okay we can pay card. I ordered a kids chicken quesadilla. I was then handed a burrito that was pressed in the quesadilla maker (as pictured). When I asked the cashier about this, I was told “You can make them both ways” when clearly on your website it isn’t made as a burrito. The staff was rude and then icing on the cake we found hair in our food. So after the whole thing we were given a refund. We were also told the refund could take up to 5 business days. For a place that doesn’t accept cash you take 5 days to refund?? Overall 0/5 stars this place is disgusting. Save the money and just visit a chipotle elsewhere.

This place went downhill FAST. I use to work here and they gave you a lot in your bowl. Ordered mine today and it was a lot smaller than it usually is. Read through these reviews they’re saying the same thing! Also, learn how to make a burrito bowl. The sour cream and cheese was under the lettuce? Which makes no sense. My food was also cold too which was quite disappointing. Ordered on DoorDash and got $1.18 back that’s it

My organization hosted a fundraiser, so I decided to dine at Chipotle. I had eaten there once before, but was not impressed and decided to give it another try. Unfortunately, the restaurant only accepts online orders, which is inconvenient for those who prefer to order in person and have to wait an additional 20-25 minutes for their food. My friend and I placed our orders, but I had to change mine because they were out of guacamole. When we arrived, my order was incomplete and my friend's meal was not yet ready, even though we arrived 10 minutes after the designated pickup time. The staff informed us that they had run out of chicken and were in the process of making more. Several other customers were also waiting for their online orders, likely for chicken as well. After a 15-minute wait, my friend's meal was finally ready, but it was incorrect. The staff also struggled to determine how to process the percentage of the proceeds that my organization would receive from the fundraiser night, since all orders had to be placed online. Overall, it was a disappointing experience in a poorly maintained restaurant. I will not be returning.