Mcdonalds Restaurants - Leeds

This restaurant experience was terrible. I stopped in on my way to catch the bus home after a show at the arena. I had to order at the screens since there were no tills, but there was nowhere to stand while waiting for my order. The wait times were unclear, as there was no screen and staff were calling out numbers in a random order. I waited so long that I eventually showed a staff member my ticket and asked how much longer it would be. She said she would check but never did. It turns out, after my son asked again, that our number had already been called and I had missed it. I was standing right at the front, so this was not possible. As a result, we missed our bus. The food was very cold and poorly cooked. It was a very stressful end to what had been a good night. Why change from orderly queues at tills? At least with that system, you know where you stand.

I recently visited this restaurant for some ice cream. It is situated in a shopping center and security is tight. I tried ordering from the machines but they were not working, so I had to order at the counter. The service was quick and the ice cream portion was generous, which is rare these days when you often pay more for less.

I visited this restaurant this morning around 05:40, wearing my hood up as I usually do when listening to music with my headphones. I have done this over 20 times before. A security member stopped me and asked me to put my hood down. I explained that my face was visible and I preferred to keep my hood up. He then tried to physically remove me without saying anything. I defended myself by trying to remove his hands from me, but two other people joined in and tried to restrain me, even putting pressure on my injured knee. I asked them to stop to prevent further injury. They had no proper training on how to handle the situation and I had to go to the hospital to get my injuries checked. The store staff did nothing to help and seemed to ignore the situation. When the police arrived, they acknowledged that the situation was mishandled. This experience was terrible and I will not be returning to this store. I will also inform others about what happened to prevent them from using this store.

Shocking service. Talk about being herded around like cattle. The female security guard is a disgrace. Talks to you like dirt. You literally cannot stand anywhere when waiting for food and when you get your food she wants you out. Even though there was seating and other people sitting down she practically pushed us out of the door and into the rain to ear out food in the street. Disgraceful. The food itself was tasteless. The fries were like cardboard. Never again.

When I wanted to use the toilet after eating I was greeted with a guard asking me if I had bought food! Shocked at this accusation I replied Yes, are you telling me I have to now show my receipt to use the toilet? She was so passive aggressive and patronising that she automatically got my back up, Since when has this opening accusation been good customer service? I was told that I had to wait my turn as someone was in the mens and she had to wait for him to finish to lock them then unlock the ladies, in which she would stand outside no doubt and do the same. I am a 50 yr old woman, who is hardly going to vandalise the toilet and there was another lady mid 30s also sat waiting her turn, 10 mins passed and still the man was in the toilet and checked on, no doubt he was feeling pressured to do his business and exit. It seems that this branch has such disdain for its customers that we are automatically treated like school kids made to queue up outside wait for the teacher with the key. This woman with the key I think felt she had the power and certainly was condescending. I complained to the manager as my need was getting quite urgent and her attitude was the same, it was from the bosses and that I had to wait. I left and will not be back here Seems McD treat their customers with contempt now. It was only Friday 7.30pm so hardly chucking out time of 11pm which I could understand the clientele would be a little more rowdy. PS the salad was rank too Hard lettuce, lots of onions (not great on a night out so left them) and 1 tomato slice....shocking service all round